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Return policy

Return Policy for fevmart.com

1. Eligibility for Returns

We at fevmart.com want you to be completely satisfied with your purchase. Our return policy is designed to ensure a positive shopping experience for all our customers. To be eligible for a return, please review the following conditions:

  • Items must be returned within [number] days of receipt.
  • Items must be in their original condition, unused, and with all original tags and packaging.
  • Items that are personalized, intimate, sanitary goods, or hazardous materials are not eligible for returns.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our customer support team at [customer support email or phone number] to request a Return Authorization (RA) number.
  • Clearly label the package with the RA number provided.
  • Ship the item(s) to the address provided by our customer support team.

3. Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the return is approved:

  • For purchases made using credit/debit cards, refunds will be issued to the original card used for the purchase.
  • For other payment methods, refunds will be processed using the original payment method or an alternative method determined by fevmart.com.

Please allow [number] business days for the refund to be reflected in your account.

4. Return Shipping Costs

Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on the part of fevmart.com or if the item received is defective or damaged.

5. Exchanges

We currently do not offer exchanges. If you need a different size, color, or product, please initiate a return for the unwanted item and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions on how to return the item or arrange for a replacement.

7. Changes to the Return Policy

fevmart.com reserves the right to modify or update this return policy at any time. Any changes will be communicated through our website.

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